Refund policy

No Returns Policy

All sales are final. We do not accept returns for change of mind, incorrect product selection, or any reason other than those required by applicable law.

For damaged, defective, missing, or incorrect items, customers must follow the procedure outlined in our Refund and Return Policy.

Mandatory Opening Video Requirement

For any claim involving damaged, defective, missing, tampered-with, or incorrect items, customers must provide a complete, continuous, and unedited opening (unboxing) video.

The video must:

• Clearly show the sealed package before opening.

• Display the shipping label and package condition.

• Capture the entire opening process without cuts, edits, pauses, or interruptions.

• Clearly show all contents immediately after opening.

Claims submitted without a qualifying opening video may be denied, except where prohibited by applicable law.